Effective Date: December 1, 2020
THE SITE AND ACCESS TO ALL CONTENT ON THE SITE ARE INTENDED ONLY FOR PERSONS OF THE LEGAL AGE BASED ON YOUR LOCATION WHERE THE SITE AND ITS SERVICES ARE BEING ACCESSED OR VIEWED.
The Information We Collect
When you visit the Site and use any of the services provided via the Site, we may collect information as disclosed below.
Personal Information: We collect personal information to provide the information or services requested by an individual (“Services”). “Personal information” refers to any information about an individual who can be identified from that data or from that data and other information to which we have access. For example, when you provide us with certain personal information, it may include your name, your identification number, your email address, your telephone number, your address, and any other personal or preference information that you provide to us.
Usage Information. When you use and navigate the Site, we may collect additional information from you such as information regarding your computer, your IP address, the type of Internet browser you are using, the location from which you are visiting the Site, or the areas of the Site you visited and the actions you performed on the Site (collectively, “Usage Information”).
How We Collect Information
Through Your Use of the Site. We record Usage Information that your browser transmits when you visit our Site. We also collect Usage Information about how you access and interact with the Site through the use of automated tracking technology, such as “cookies” and “web beacons.” A cookie is a small data file that is transferred to a web browser, which enables our Site to remember and customize your subsequent visit. Most Internet browsers automatically accept cookies. You can instruct your browser to block the acceptance of cookies or to provide you with a warning prompt before you accept cookies from our Site. Please refer to your Internet browser’s instructions to learn more about these functions. If you reject cookies, the functionality of the Site may be limited, and you may not be able to participate in several of the Site’ features. Additionally, we may use web beacons, which are single-pixel, electronic images embedded in the Site that allow us to gather information about your browsing activities on the Site.
Other Technologies: When you use the Site, or when you contact us, we may also collect other information about you as disclosed below. This information may be gathered for all Site users.
- – We may collect certain information from your activity using other tracking technologies like tags, pixels, clear pixels, gifs, bugs, beacons, and other similar technologies, some of which may enable EFH or our service providers to identify you and collect information about you across devices and Site.
- – We may collect information about your interactions with our customer service, such as the date, time and reason for contacting us, feedback you share with us, transcripts of any chat conversations, and if you call us, your phone number and call recordings.
How We Use Information
We process your Personal Information to carry out the purposes for which you provided your Personal Information to us and the purposes described below. By providing us with your Personal Information, you consent to our collection and use of your Personal Information for these purposes.
Provision of the Site: The Site is a medium for interaction between you and us. We use and share the information we collect from you for the purposes described below. If you use our Site, we use your information to process and respond to your applications, requests, comments, inquiries, and other forms you submit through the Site.
Improving our Site: We use your information to enhance our understanding of our users’ preferences and improve our Site accordingly
Service Providers: We may employ third party service providers to perform functions on our behalf. They may have access to Personal Information needed to perform their functions but are not authorized to use it for other purposes.
At your request: If you request that we disclose or transfer your Personal Information to a third party organization in accordance with our procedures and any procedures that may be required by law, we will disclose or transfer your Personal Information at your request according to applicable law.
Legal Obligations: From time to time, we may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or related to an alleged unlawful activity.
Other Legitimate Interests: We will use and disclose your Personal Information when necessary for our legitimate interests in accordance with applicable law, as long as such interests are not overridden by our users’ interests, rights, and freedoms with respect to their Personal Information.
We may also collect and use your Personal Information in situations and for purposes where we are required to do so by law or where the law permits us to do so without your consent.
We take reasonable precautions to protect the information that is either available from or collected by this Site. We have taken steps designed to safeguard the Site’s integrity, its telecommunications, and computing infrastructure, including but not limited to, authentication, monitoring, auditing, and encryption. Unfortunately, no data transmitted over or accessible through the Internet can be guaranteed to be completely secure. As a result, we cannot ensure or warrant that Personal Information will be completely secure from misappropriation by hackers, nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network.
This Site may contain links to or information about other websites that are outside our control or custody. We are not responsible for the content or privacy practices of other websites and suggest you review their privacy statements to understand how your Personal Information is used or shared by those other websites. We do not endorse or make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available on other websites, even if one or more pages of the other websites are framed within a page of our Site.
Retention of Personal Information
We only retain Personal Information for as long as the retention is required for the purposes for which we collected the Personal Information, the purposes described in this Policy and for our business and legal purposes.
How to contact us
If you have any questions or comments about this Policy and our policies and practices on our collection, use, disclosure or retention of Personal Information, you may contact our Data Protection Officer:
10 West Market Street, Suite 3050,
Indianapolis, IN 46204,
+1 317 429 3500
(i) wish to update or correct your Personal Information;
(ii) wish to request for information on what Personal Information of yours we have and how we have used and shared your Personal Information during the last one year before the date of your request;
(iii) wish to withdraw your consent to our use, collection, sharing or processing of your Personal Information; or
(iv) have any concerns, feedback or complaints about the use and/or sharing of your Personal Information,
please contact our Data Protection Officer in writing at the above contact information.
Your California Privacy Rights. California law provides that California residents have a right to request businesses to tell them how their Personal Information has been shared, if at all, with third parties for the third parties’ direct marketing purposes. To make such a request, please contact us at the contact information listed below.
Do Not Track. Certain web browsers and other devices you may use to access the Site may permit you to indicate your preference that you do not wish to be “tracked” online. At this time, the Site does not respond to “Do Not Track” signals.
Children Under 13. We do not market to and do not knowingly collect any Personal Information from or about a child under the age of 13 without the consent of the child’s parent or legal guardian. If we discover that we have inadvertently collected Personal Information from a child under the age of 13 without the consent of the child’s parent or legal guardian, we will delete the information as soon as reasonably practicable.
Privacy Policies Applicable to Specific Jurisdictions
Your jurisdiction may have specific requirements with respect to how EFH and its subsidiaries treat your personal information. For EFH’s full privacy policies in certain jurisdictions, please use the links below: